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Shipping Policy - New Zealand

We work to process orders within 24 hours of them being placed, excluding public holidays and weekends. Where possible all orders are sent by New Zealand post.

 We endeavour to get your order to you within 1-3 working days. you should receive a shipping confirmation email once your order is packed and ready for the courier to collect. This email will include your ticket number and a link to the courier company's tracking website. This number only becomes active once the courier scans the package, so please allow up to 24hrs for it to appear in their system. If there is an issue with delivery and you need to contact the courier company, this is the number you will need to have at hand.

If you have not received and email within 24hrs, check your spam folder or contact us at and we will happily provide you with the details.

For the quickest resolution to any courier-related queries you are best to contact nz post on 0800 268 7437, with your tracking number ready. this will enable you to communicate any issues directly and approve a delivery solution you are happy with.

If your courier claims your package has been delivered, they will be able to provide you the name, gps location and signature of the person who accepted delivery of the goods. please work with them directly to identify this person or location, and establish the whereabouts of your package. we recommend against having a 'permission to leave' status on your property as we cannot accept responsibility for lost or stolen packages.

If after 5 working days the courier has been unable to confirm who took delivery of the goods, please email us at if they have lost or failed to deliver your package within a reasonable time frame, we will send you a replacement order.

If we make a mistake with your order (Sorry it does happen!) let us as soon as possible and we will make it right contact us at

Shipping policy - International

Australia - A flat shipping fee of $22 NZ is added to all Australian orders. Packages are delivered via NZ Post (actual transit times may be up to 10 days from shipment)

As we are based in NZ and you are buying from an NZ company, we therefore charge you in New Zealand dollars (NZD). The actual price charged to Australian customers will be subject to the exchange rate applied by the payment provider you have used.

Please note orders shipped to AU valued at more than NZ$1000 may incur duties, customs charges and fees (including GST on duty / freight) charged by the AU Customs Service once the Order reaches its destination port. These amounts must be paid by you directly to the AU Customs Service or its authorised service provider. Separate orders placed on the same day may still be subject to the duties, customs charges and fees, as if they were the one order. We are not responsible for and will not reimburse any of these duties, customs charges or fees.

Thresholds and rates are subject to change in accordance with changes to AU law. Additionally, your financial services provider or payment provider may charge currency conversion and administration fees on purchases and any refunds we provide. The exchange rate used to determine the quantum of the refund (in NZ dollars) shall be the prevailing rate at the time the refund is made (not the original exchange rate).

The value of the goods is covered by insurance should something go wrong in transit resulting in a damaged or missing package. If you would like to report a damaged or missing package, please email us at with your order number and details of the claim.

important: If your order is damaged, please retain all packaging, and take photos and videos if possible. this will help speed up your claim.

Rest of World - For all orders a flat shipping fee of $45 NZ is added. If your area is more expensive to send to we will email you to see what you would like to do with the shipping/your order.  Please note overseas orders are tracked where possible. Some places may not offer tracking.  Packages are shipped via NZ Post (actual transit times may be up to 10 days from shipment).

All shipping costs are calculated in NZD. All orders are subject to availability. If you have ordered an item that is not available, we will notify you via email or telephone, and you will have the option of choosing a different item or receiving a refund. All online orders are processed and dispatched Monday - Friday (excluding public holidays).

Orders received on weekends and public holidays will be processed the next business day.

On international orders, an import duty, customs fees and local sales taxes (levies) may be charged to you by the destination country’s authorities, depending upon the laws and regulations of that country. All international deliveries are made ‘delivery duties unpaid (DDU). As the recipient, you are liable for all levies charged by the destination country you are shipping to. Payment of these levies may be necessary to release your order from customs on arrival.

For all current Terms for NZ Post please visit:

Terms & conditions

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